Bell MTS update on COVID-19

Bell MTS's response

At Bell MTS, we are closely monitoring the COVID-19 situation and are putting in place measures to protect the health and safety of the public and team members.

As the leading provider of communications services to Canadians everywhere, Bell MTS is focused on delivering the reliable and high-quality connections that consumers, businesses and governments rely on. And we’ve put in place the people and the resources necessary to continue to deliver for Canadians throughout the COVID-19 situation.

As the situation evolves, we will keep you informed of any developments right here.

Networks and services

Bell MTS operates among the best wireless and wireline networks in the world. They feature robust redundancy and are designed to endure anything from extreme weather to surges in demand. This situation is no exception: all our networks and services remain fully operational.

We know the services we provide are critical. With many businesses asking employees to work from home and the special requirements of public safety authorities, we are ready to add even more capacity should the need arise.

Team members

Bell MTS is working to ensure the health and safety of the public and our team members in accordance with all public safety guidelines. This includes extra sanitation measures in our workplaces and stores, and of course for any team member dealing directly with customers. In addition, Bell MTS employees or representatives – including service technicians as well as store agents – returning from abroad or feeling unwell (fever, cough, difficulty breathing), are instructed to stay at home for the recommended period.

Customers

We are at the ready to assist you throughout this situation. However, during the COVID-19 situation, you may experience longer wait times than usual. We recommend customers use our self-serve tools for service requests. MyBell is the fastest and most convenient way to manage your wireless account. You can access MyBell at bell.ca/mybell.

All our Enterprise business service channels are open. We are available to provide assistance and answer questions about Bell MTS services through our normal communications channels. Find the best way to speak to an Enterprise Bell MTS representative here.

In addition, to assist Canadians working from home because of COVID-19, Bell will be waiving extra usage fees for all residential Internet customers across Canada until April 30th. Bell MTS customer have always enjoyed unlimited usage on their home Internet plan, and will continue to do so. Furthermore, we are waiving all Roam Better™, U.S. and International Data Passes and pay-per-use roaming fees for all destinations and for all consumers and small businesses between March 18th and April 30th 2020. Additionally, charges for select Voice and Text Travel Packs purchased starting March 18 and for a limited time will also be waived. This will be applied automatically. No action is required by our customers.