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How do I report a lost or stolen cell phone?

Fill out our Report an MTS Cell Phone or Pager as Lost/Stolen/Found form to ensure the service is temporarily suspended and you will not incur charges from unauthorized use of your phone. You should also report stolen phones to the Police as property theft.

If you are enrolled in the Wireless Protection Program, please visit the Wireless Protection Program page after reporting your phone lost or stolen for information on how to file a claim.


  • You are responsible for all charges resulting from the use of the phone until you advise MTS of your lost or stolen phone.
  • Your monthly billing will continue while service is suspended. All obligations on a signed contract must be fulfilled or termination charges may apply.


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