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Why can't I send or receive emails?

There could be many reasons why you can't send or receive emails. It could be a poor data connection, software issue, or an account issue.

A few things to check are:

  1. If you're unable to browse the Internet or are having problems using certain applications on your phone, you may not be connected to a data network (Bell MTS or Home Networking).
  2. Test your email on your web account or Bell MTS Webmail ( to ensure it's working properly.
    • Log in to your account and try to send or receive messages. If the problem is with your account, please contact your email provider.
  3. If you've never used email on this device, you may need to add in the proper settings.


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