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Fair Use Policy

Fair Use Policy is effective for Bell MTS Business services.

Flat rate or unlimited use plans and services offered are subject to customer using the service under an ordinary range of use and in a way that does not consume excessive network capacity and/or adversely affect Bell MTS’s ability to provide services to other users. By way of example and not limitation, the following are considered by Bell MTS to be outside of an ordinary range of use thereby consuming excessive network capacity:

  • Prolonged continuous use of high bandwidth applications such as multi-media streaming, voice over Internet protocol or LBS (location based services) or any other similar applications
  • Operation (i.e. hosting) of servers for services such as email, web, news, chat or other similar services
  • Resale, transfer or distribution of the unlimited use service for commercial purposes
  • Sharing the unlimited use service with an unauthorized party
  • Engaging in or allowing any alteration, copying, reproduction of or tampering with electronic serial numbers or other identification, signaling or transmission functions or components of the device used with the service

Bell MTS may immediately suspend, restrict, alter or terminate all or part of any service provided to a customer or take other necessary protective measures, if it determines that a customer is contravening this policy, as determined by Bell MTS, acting reasonably.

Does Bell MTS have data use limits?

Bell MTS does not have data use limits on its personal High Speed Internet plans, they are unlimited.

Bell MTS reserves the right to restrict data usage in the event that a customers’ data usage is so excessive that it impacts the network capacity and our ability to provide service to other customers.

Typical browsing or average household online streaming behaviours are not considered excessive use.

What are Internet data use limits?

Data use limits are restrictions placed on the amount of data you can stream or download from the Internet each month. Other Internet providers may have these data use limits; however, Bell MTS has unlimited data usage on all personal High Speed Internet plans.

Does Bell MTS monitor the type of Internet data that customers are using?

No, Bell MTS does not monitor the type of Internet data its customers are using. However, all data is subject to the Internet Usage Policy.

Does Bell MTS manage traffic on its High Speed Internet network?

Bell MTS does on occasion manage network traffic in order to offer all customers on our network the best service experience possible. By managing the data on our network, we can ensure that all customers have access to a consistent, reliable experience.

How does Bell MTS's network management practices affect customers?

Bell MTS may control the speeds of customers’ High Speed Internet in a specific geographic area in order to ensure that there is enough bandwidth available to all customers. When a customer is experiencing controlled speeds, the reduced speeds should not affect low bandwidth applications like sending emails, website browsing, and instant messaging applications. Reduced speeds will likely affect the performance and length of time required for applications that can require greater bandwidth like peer-to-peer file sharing.

What is included/not included in Bell MTS' Unlimited Long Distance plans?

  • Included: Direct-dialed residential voice calls in Canada and to the U.S.
  • Not Included: Chat or party lines, long distance calls made using 3-Way Calling, or multi-party conference calls may be restricted.

Are all types of calling included in unlimited long distance calling?

No. Unlimited long distance calling includes direct-dialed voice calls only. It does not include Calling Card, Internet, or data long distance minutes.

What are "direct-dialed" long distance calls?

Direct-dialed long distance calls are long distance calls you make without operator assistance.

Unlimited long distance includes calling to which countries?

Unlimited long distance includes calls in Canada and to the U.S. For rates to other International countries, please visit Long Distance International Rates.

When can I make calls that are considered unlimited?

Please refer to your plan for specific details about times for eligible unlimited long distance calling.

What could be considered excessive long distance calling?

Calls that are not for residential purposes could be considered excessive. Chat or party lines, long distance calls made using 3-Way Calling or multi-party conference calls may be considered excessive.

What could happen if I use the unlimited long distance calling excessively?

Bell MTS may immediately suspend, restrict, alter, or terminate all or part of any service provided to a customer or take other necessary protective measures, if it determines that a customer is using long distance excessively.

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