Accessibility

Physical

Products and services with your needs in mind like voice control, quick keys, and accessible settings.

Learn more

Speech

Features like assisted communications and messaging help you craft an experience that's tailored to your needs.

Learn more

Cognitive

Stay connected with easy to use features like guided controls, alerts and reminders.

Learn more

Vision

From screen readers to mobile devices, let our products and services for blind and low vision users enhance your experience.

Learn more

Hearing

From hearing aid compatible handsets and Message Relay Service, to closed captioning for TV, taking control of your experience has never been easier.

Learn more

Accessibility Centre

Get advice on products and services, and answers to your questions, from our accessibility experts.

Contact us

Your rights as a
wireless customer

Learn more about how the wireless code establishes
basic rights for all wireless customers.

Visit our YouTube channel for more videos describing terminologies commonly used in wireless contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voice over track.

What are your rights as an
internet customer?

Learn more about how the Internet Code enhances consumer protections for internet customers.

Watch more videos describing terminology commonly used in internet contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover

Need more info? Speak with one of
our experts.

Accessibility services center
hours of operations
Monday to Friday
8:30 a.m. to 4:30 p.m.
By phone
204 941-8557

Toll free

1 800 542-8703

To contact the Accessibility services
centre using a TTY
204 942-4942

Toll free

1 866 238-2539

By mail
Bell MTS Accessibility Centre
Rm. CC100B
P.O. Box 6666
Winnipeg, Manitoba
R3C 3V6

Accessible Canada Act

Provide feedback or request an alternate format

To provide accessibility feedback pursuant to the Accessible Canada Act, or to request a description of our accessibility feedback process in an alternate format, we recommend that you use our accessibility feedback online form. You can also contact us in any of the following ways.

Call us at 1 866 313-1092

Call us using our TTY number
1 800 268-9242

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. This information will not be shared with any third party.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is
Faye Katsaros (VP, Customer Operations, Care).

Descriptions of our accessibility feedback process are available in the following alternate formats: print, large print, braille, audio format, electronic format, or other agreed-upon formats.