Products and services with your needs in mind like voice control, quick keys, and accessible settings.

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Features like assisted communications and messaging help you craft an experience that's tailored to your needs.

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Stay connected with easy to use features like guided controls, alerts and reminders.

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From screen readers to mobile devices, let our products and services for blind and low vision users enhance your experience.

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From hearing aid compatible handsets and Message Relay Service, to closed captioning for TV, taking control of your experience has never been easier.

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Accessibility Centre

Get advice on products and services, and answers to your questions, from our accessibility experts.

Contact us

Accessibility Plan

Created in consultation with persons with disabilities, our Accessibility Plan identifies the actions we plan to take to identify, remove, and prevent barriers to accessibility.

View Accessibility Plan

Your rights as a wireless customer

Learn more about how the wireless code establishes basic rights for all wireless customers.

Visit our YouTube channel for more videos describing terminologies commonly used in wireless contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voice over track.

What are your rights as an internet customer?

Learn more about how the Internet Code enhances consumer protections for internet customers.

Watch more videos describing terminology commonly used in internet contracts.

Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover

Need more info? Speak with one of
our experts.

Accessibility services center
hours of operations
Monday to Friday
8:30 a.m. to 4:30 p.m.
By phone
204 941-8557

Toll free

1 800 542-8703

To contact the Accessibility services
centre using a TTY
204 942-4942

Toll free

1 866 238-2539

By mail
Bell MTS Accessibility Centre
Rm. CC100B
P.O. Box 6666
Winnipeg, Manitoba
R3C 3V6

Give us your accessibility feedback

Your feedback is important to us. The best and fastest way to submit feedback on accessibility topics is to complete our short online form. However, you can contact us using any of the methods below.

Examples of feedback related to accessibility might include topics like closed captioning, in-store ramps and handrails, screen reader functionality and more.

Request an alternate format of our Accessibility Plan or our feedback process

To request a description of our accessibility feedback process or a copy of our Accessibility Plan in an alternate format, you can use our online form or any of the contact methods below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats.

Use our accessibility feedback online form

Access online form

Other ways to contact us

By chat

By mail

Accessibility P.O. Box 8787
Downtown Station
Montréal, QC  H3C 4R5

By phone

1 866 313-1092
or using our TTY
line 1 800 268-9242

Visit a Bell MTS store

Find a store

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. We will acknowledge receipt of all feedback, except for feedback provided anonymously.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is the Vice President, Customer Operations, Care.

This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG).