Products and services with your needs in mind like voice control, quick keys, and accessible settings.
Features like assisted communications and messaging help you craft an experience that's tailored to your needs.
Stay connected with easy to use features like guided controls, alerts and reminders.
From screen readers to mobile devices, let our products and services for blind and low vision users enhance your experience.
From hearing aid compatible handsets and Message Relay Service, to closed captioning for TV, taking control of your experience has never been easier.
Get advice on products and services, and answers to your questions, from our accessibility experts.
Created in consultation with persons with disabilities, our Accessibility Plan identifies the actions we plan to take to identify, remove, and prevent barriers to accessibility.
Your rights as a
Learn more about how the wireless code establishes
basic rights for all wireless customers.
Visit our YouTube channel for more videos describing terminologies commonly used in wireless contracts.
Videos are presented in American Sign Language (ASL) with English captions and an audio voice over track.
What are your rights as an
Learn more about how the Internet Code enhances
consumer protections for internet customers.
Watch more videos describing terminology commonly used in internet contracts.
Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover
Need more info? Speak with one of
hours of operations
8:30 a.m. to 4:30 p.m.
1 800 542-8703
centre using a TTY
1 866 238-2539
P.O. Box 6666
Give us your accessibility feedback
Your feedback is important to us. The best and fastest way to submit feedback on accessibility topics is to complete our short online form. However, you can contact us using any of the methods below.
Examples of feedback related to accessibility might include topics like closed captioning, in-store ramps and handrails, screen reader functionality and more.
Request an alternate format of our Accessibility Plan or our feedback process
To request a description of our accessibility feedback process or a copy of our Accessibility Plan in an alternate format, you can use our online form or any of the contact methods below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats.
Use our accessibility feedback online form
Other ways to contact us
Accessibility P.O. Box 8787
Montréal, QC H3C 4R5
Visit a Bell MTS store
You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. We will acknowledge receipt of all feedback, except for feedback provided anonymously.
By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.
The designated person responsible for receiving accessibility feedback is the Vice President, Customer Operations, Care.
This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG).