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Dial-up username or password problems

If you are having problems connecting to your Dial Up or E-mail and are getting an "incorrect username or password" type error, please keep the following in mind:

Dial-up customers:

  • Your username in your connection settings should be in this format:


  • The username set in your email program should only have your username, do not include "," "," "," "" or "".

If you continue to have problems with your username or password, please contact us.


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