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How to move your Bell MTS services

How to place your move order

With Bell MTS, it's easy to have all of your services moved and installed in your new home.

Before you contact us, have the following information handy:

  1. Your Bell MTS account number
  2. Your new street address, including postal code (no rural routes (RR) or post office (PO) boxes)
  3. Moving date
  4. An alternate phone number where we can reach you during the move (e.g. mobile phone)

Our friendly customer service agents will walk you through the moving process and will schedule your move appointment.

Call us at 204 225-5687 or visit a Bell MTS store.

Moving checklist

Before your move installation appointment:

  1. Pack up items from your old residence that you want to bring to your new residence. These may include:
    • Receivers
    • Remote controls
    • Wires
    • Modem
    • Filters
    • Phones
  2. At your new residence, place your televisions, receivers, remote controls and wires in the rooms where you want them connected. Unpack your modem and ensure your computer is connected to it and ready to use. Plug your phones into the phone jacks throughout your home.
  3. Ensure your furniture is not blocking any outlets or jacks, as the technician will need access to them to install your services.
  4. If you have a landlord, you may have to ask their permission before any installation takes place. Our technicians may drill holes or staple wiring to the wall during installation.

On your move installation day:

  1. The account holder or designated representative (who has reached legal age of majority) should be on-site to authorize the installation and stay until it is complete.
  2. Our technician will call you at the contact number you provided before arriving at your new residence.
  3. Have one of your devices ready so our technician can connect it to your Internet network and conduct any necessary testing.
  4. The technician will arrive in a 2 to 4-hour window of your choosing.
  5. The appointment could last between 2 to 6 hours depending on the services ordered. The technician can give you a more accurate estimate once on-site.
  6. The cost of the installation depends on the services ordered and will be outlined by the Bell MTS representative helping you arrange your move.

After your move:

If your move is completed between billing periods and you have changed your services, you may see partial charges on your bill.

For more information on moving and our support services:
Call us at 204 225-5687.


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