We have discontinued our older wireless network.

FAQs

Why has the Bell MTS network been discontinued?

Our newer Bell Mobility network provides faster and more reliable service with newer technology including 5G, Wi-Fi calling, and VoLTE (Voice over LTE). Visit bell.ca for more information on our Mobility services in Manitoba.

How did you notify customers who are impacted by this change?

We sent multiple communications including letters and text messages.

Who do I call if I want to inquire/make changes to my new Bell Mobility plan?

Call 1 (800) 667-0123 or *611 from your Bell mobile phone.

I have an issue with my Bell Mobility bill, who do I call?

Call 1 (800) 667-0123 or *611 from your Bell mobile phone.

Can I still visit a Bell MTS store for help or to buy a new Mobile device?

Absolutely. All Bell MTS stores will continue to support Mobility services in Manitoba. Visit bellmts.ca/storelocator to find a store near you.

Can I have one bill for my Bell MTS Wireline and Bell Mobility services?

Yes, you can receive one bill for your mobility and wireline services.

How do I manage my Bell Mobility account online?

You can manage your mobility service through the MyBell app. Please visit bell.ca/mybell.

If your Bell Mobility services are billed with your Bell MTS Home Services, you can manage your billing through Bell MTS MyAccount.