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Why does my TV say signal has been lost?

A lost TV signal can be the result of:

  • a faulty or loose Ethernet cable.
  • faulty equipment or damage to the network.
  • TV service disruption due to a billing issue (such as a late payment).

Try these steps to restore the signal:

  1. Ensure set-top box has sync. Check for these lights:
    • Link light is green on the Bell MTS Fibe TV set-top boxes.
    • 2Wire 3800 RG (Grey model) - Broadband and Internet lights are green.
      2Wire 3801 RG (Black Model) - Broadband and Service lights are green.
      If either RG shows a red light or no light, proceed to the “Still experiencing a lost signal?” section.
  2. Unplug the HDMI cable from the Bell MTS Fibe TV set-top box.
  3. Wait 30 seconds before plugging the HDMI cable back in.
  4. Wait for the signal to initialize.

Still experiencing a lost signal?

Ensure all cables on the set-top box and TV are securely connected, and perform a powercycle:

  1. Unplug the power cable from the 2Wire RG and the affected set-top boxes.
  2. Wait 60 seconds before plugging the power cable back into the 2Wire RG.
  3. Wait for the lights on the 2Wire RG to initialize.
  4. Plug the power back into the affected set-top boxes.
  5. Wait for the signal to initialize.

If the issue persists, the trouble may be with the network and beyond your control. Please identify which channels are affected and Contact Us.


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