If at any time while watching your Bell MTS Fibe TV service, the picture either freezes, is pixilated or both, a simple reset may be all that is needed to repair the issue.

General pixilation and freezing occurs when there is a disruption in the TV signal, or there is a weak signal altogether.

1. Check your connections:
   • Unplug the HDMI cable from your Bell MTS Fibe TV Set-top Box.
   • Wait 30 seconds.
   • Plug the HDMI cable back in.
   • Wait for the signal to initialize.
   • Make sure all cables connected on the set-top box and your TV are secure.
2. If you are still experiencing a problem:
   • Make sure ALL Ethernet and/or Coax cables are securely in place.
   • Unplug the power from the Bell MTS 2Wire or Pace RG as well as the affected set-top boxes.
   • Wait 60 seconds.
   • Plug the power back into the Bell MTS 2Wire or Pace RG.
   • Wait for the lights on the Bell MTS 2Wire or Pace RG to initialize.
   • Plug the power back into the affected set-top boxes.
   • Wait for the signal to initialize.
3. If the problem persists, please Contact Us.