Speech

Wireless

Messaging
Text messaging, media messaging and email are great alternative ways of communicating. We offer these services on a large selection of mobile devices and wireless plans.
T9-1-1
Text with 9-1-1 (T9-1-1) is a free-of-charge service that allows deaf or hard of hearing users to communicate with a 911 call centre in the form of text messaging. Customers must register for T9-1-1 to use this service.

Learn more about Text with 9-1-1.

Phone Services

Call Display
See who's calling so you can decide if you want to answer or ignore the call.
Call Forwarding
Forward your incoming calls to any phone number you choose so your friends or family can answer the phone for you.
Call Screen
Recognizes up to 12 numbers and answers your unwanted calls so you don't have to.
3-Way Calling
Add a third person to your conversation to make it easier to communicate with friends and family.
TTY devices
Bell MTS offers teletypewriter (TTY) devices for purchase.
Bell MTS IP Relay

IP Relay is a free operator-assisted service to make and receive text-based calls from your computer. This service is similar to Message Relay Service but uses your computer instead of a TTY.

To register for this service or make a call, visit https://iprelay.mts.ca/. If you need to contact someone who uses IP Relay, call 1-877-258-5606.

"Call me" cards provide simple instructions on how to reach you through the Bell MTS IP Relay service. Download and print your own cards to hand out to friends, family and those you do business with.

Download Bell MTS IP Relay cards (PDF, 164KB)

More information about Bell MTS IP Relay:

Message Relay Service (711)

Allows you to make a call using a teletypewriter (TTY). A specialized operator will assist in text correspondence over the telephone line. Customers with a hearing impairment receive a 70% discount on all long distance rates (within Canada) when using MRS.

To make a call if you have a hearing impairment or a speech disability and have a TTY: 711.

To call someone with a hearing impairment or speech disability and has a TTY: 1-800-855-0511.

Need more info? Speak with one of
our experts.

Accessibility services center
hours of operations
Monday to Friday
8:30 a.m. to 4:30 p.m.
By phone
204 941-8557

Toll free

1 800 542-8703

To contact the Accessibility services
centre using a TTY
204 942-4942

Toll free

1 866 238-2539

By mail
Bell MTS Accessibility Centre
Rm. CC100B
P.O. Box 6666
Winnipeg, Manitoba
R3C 3V6

Accessible Canada Act

Provide feedback or request an alternate format

To provide accessibility feedback pursuant to the Accessible Canada Act, or to request a description of our accessibility feedback process in an alternate format, we recommend that you use our accessibility feedback online form. You can also contact us in any of the following ways.

Call us at 1 866 313-1092

Call us using our TTY number
1 800 268-9242

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. This information will not be shared with any third party.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is
Faye Katsaros (VP, Customer Operations, Care).

Descriptions of our accessibility feedback process are available in the following alternate formats: print, large print, braille, audio format, electronic format, or other agreed-upon formats.