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High Speed username or password problems

When connecting to the Internet your username and password must be in a specific format relative to the type of Internet connection you have.

If you are having problems connecting to your High Speed Internet and are getting an "incorrect username or password" type error, please ensure your username is in the proper format:

High Speed Internet Plan Name Format of Username
Light (username)
Essential (username) or (username)
Fibe (username) or (username)
Fibe 10 (username)
Fibe 25 (username), (username), (username)
Fibe 50 (username) or (username)
Fibe 150 (username)
Fibe 300 (username)

If you have forgotten your Bell MTS Internet password please Contact Us to investigate the problem. You must be authorized on the Internet account to do this.


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