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Identity theft

Identity theft occurs when someone steals your personal information. To obtain your information, a criminal might pose as a legitimate business and contact you by phone, mail, or email message (also known as "phishing").

A criminal might even search your trash or mail containing personal information and credit card receipts. In many cases, a pre-approved credit card application gives the criminal enough information to set up a credit card in your name.

How to protect yourself

  • Don't give out your personal information. Legitimate companies will never call or email you to request information such as passwords, bank account information or credit card numbers unless they're responding directly to an inquiry you know you have made.
  • To make sure you're dealing with Bell MTS, you can always contact us directly. Be cautious about posting personal information on public websites, such as social networking sites. Fraudsters might use those details to convince you that they represent Bell MTS or other companies.
  • Use a shredder to destroy documents that contain personal information.
  • Keep your passwords, bank account information and social insurance number confidential at all times.

How to report it

If you have been a victim of identity theft, you can visit the Canadian Anti-Fraud Center or call them at 1-888-495-8501.


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